Take-a-Number-System - Say bye to waiting

A Take-a-Number-system shortening the perceived queues in front of counters increases satisfaction, reduces stress and increases sales. Read here how this works and how to implement your individual Take-a-Number-system with our software solutions.

Waiting queue (Take-a-Number-system)

What are the advantages of a Take-a-Number-system?

A Take-a-Number system increases efficiency and optimizes processes. It also shortens perceived waiting times and enables the promotion of products and services.

Self Promotion

The entertainment and information program can be elegantly combined with advertising for other services that increase sales. Banks advertise their financial products, fast-food restaurants new dishes, etc.

Shortening perceived Waiting time

Take-a-Number systems manage to reduce perceived waiting time in two ways. Automating and displaying the wait time makes the waiting process transparent. The digital screens entertain those waiting. Introduce to their staff and show information, news and entertaining short films.

 Take-a-Number-system in Spanien
Take-a-Number-system as queue management for a Spanish bank. By our partners Sirkom / UEG Mobile.

Reduce Stress level

The optimization of the waiting process as well as the perceived reduction of waiting time wonderfully lowers the stress level. Both for bookers or customers and for your employees.

Statistic

Thanks to digitization, statistical evaluations can be displayed for specific periods, workstations, employee efficiency, and tickets issued. Optimize your processes based on the statistics.

More advantages through Digitalization

The digitization results in several additional benefits.

  • Multilingual calls
  • Calculation of the average waiting time
  • Integrating customer smartphones
  • and more

How does a data protection compliant Take-a-Number-system work?

The registration records the visitor or customer and assigns them a number. The Take-a-Number system then calls up the visitors by number in compliance with data protection regulations, as stipulated by the GDPR. This also works across multiple areas.

Simple Take-a-Number

The customer is given a number at the reception desk. A display shows this number as soon as it is his turn. This can also take place via SMS, Messenger, or push notification using an app.

Modular Systems

In public authorities, a customer may pass through numerous call areas. With a modular system consisting of various components and forwarding software, multiple call areas can be elegantly implemented.

The Components

A customer calling system usually consists of three components.

Dispatcher
Dispatcher
(I&W)
  1. Manual number assignment or via printer totem:
    This is regularly performed in the traditional way when logging in.
  2. Dispatcher Display:
    The “call” is made through dispatcher displays. This is often a little touch screen on which a clerk controls the call and assigns the customer.
  3. Waiting room display:
    The number appears there. Each waiting area has one or more monitors. Customers are guided through each department in this way and are always informed about their current position in the queue.

Software for your Take-a-Number-system

Software from SmilControl unites third-party solutions with digital signage techniques. We achieve this through maximum transparency and free interfaces. This avoids isolated solutions, and you don't waste time and money reinventing the wheel.

The Media player

You need a digital signage player to run a screen. We base our software on the industry standards such as SMIL. Therefore, a wide range of compatible hardware is open to you.

SMIL media player support so-called multiple zones aka split screens. This means they can use part of the screen area for patient viewing and the other part for news, entertainment, and advertising. The surfaces may even overlap in our case.

CMS

Our Digital Signage CMS controls you worldwide over the Internet via remote maintenance of your devices. It helps you create presentations to synchronize the software for your Take-A-Number system.

This allows you to comfortably manage even large networks with thousands of connected screens. Furthermore, you receive detailed statistics and evaluation functions for your business operations.

For your Take-a-Number system, there are some opportunities:
Kundenaufrufsystem I&W
Take-a-Number-system from I&W (Smart Queue)
  • If you want a Take-a-Number system that can be used immediately, we recommend our partner I&W. Their modular Smart Queue calling system is based on our software solutions.
  • Do you already have a Take-a-Number system? Simply integrate it into our technical infrastructure. We have a culture of transparency. Our interfaces merge different software systems together particularly quickly and cost-effectively. This works, among other things, through a technology called Digital Signage Widgets. It allows third-party applications to be integrated elegantly and securely into our management solution.
  • Do you want to develop something of your own? As a programming company, we can support you competently.

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Nikolaos Sagiadinos