Thanks to Einstein's special theory of relativity, we know that a patient's waiting time can be shortened in real terms by time dilation if he moves around the doctor at the speed of light. But since even several solar systems would not have enough energy to accelerate an inpatient patient to warp speed, we need alternative solutions.
A modern patient queue system not only shortens the felt waiting time, but also increases efficiency and optimizes processes. The digitization helps to inform patients. So, they can book additional services at the same time by themselves.
Patient queue systems reduce perceived waiting time based on two factors. They make the waiting process transparent, and they entertain those waiting. Introduce your staff on the screens and show information, news, cartoons as well as short clips.
Of course, advertising for other medical services can be elegantly integrated into the infotainment program. This also increases your sales.
Optimizing treatment processes and reducing perceived waiting times is a great way to lower stress levels. Both for patients and for your employees.
Display statistical evaluations for specific periods, diagnostic slots, and tickets issued with ease. Optimize your processes based on the statistics.
The digitalization of queue management results in several additional benefits.
The registration registers the patient and assigns him a number. A patient call system guides the patients themselves through various diagnostic steps as reliably and in compliance with data protection regulations as required by the GDPR.
This is usually handled in doctors' offices. The patient gets a number at the reception desk. A display shows this number as soon as it is his turn. This can also take place via SMS, messenger, or push notification using an app.
In hospitals, medical centers or larger group practices, a patient may go through multiple areas. He goes to radiology, ultrasound, has an EKG, EEG, etc., and may also talk to various specialists.
With a modular system of multiple components and patient flow management, multiple call areas can be implemented elegantly.
A patient queue system typically contains three components.
Software from SmilControl unites third-party solutions with digital signage techniques. We achieve this through maximum transparency and free interfaces. This helps avoid isolated solutions, and you don't waste resources reinventing the wheel.
You need a digital signage player to run a screen. We base our software on the industry standards such as SMIL. Therefore, a wide range of compatible hardware is open to you.
SMIL media player support so-called multiple zones or split screens. This means they can use part of the screen area for patient viewing and the other part for news, entertainment, and advertising.
With our Digital Signage CMS, you control your devices worldwide via the Internet using remote maintenance, create presentations and synchronize the software for your call systems.
Even large networks with thousands of connected screens can be managed comfortably. Furthermore, you receive detailed statistics and evaluation functions for your business operations.
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